Description
By (author) Pearlson Keri E.; By (author) Saunders Carol S.; By (author) Galletta Dennis F.
:
Provides the knowledge and insights necessary to contribute to the Information Systems decision-making process
Managing & Using Information Systems: A Strategic Approach delivers a solid knowledgebase of basic concepts to help MBA students and general business managers alike become informed, competent participants in Information Systems (IS) decisions. Now in its eighth edition, this fully up-to-date textbook explains the fundamental principles and practices required to use and manage information while illustrating how information systems can create or obstruct opportunities — and even propel digital transformations within a wide range of organizations.
Drawing from their expertise in both academia and industry, the authors discuss the business and design processes relevant to IS while presenting a basic framework that connects business strategy, IS strategy, and organizational strategy. Step by step, readers are guided through each essential aspect of Information Systems, from fundamental information architecture and infrastructure to cyber security, Artificial Intelligence (AI), business analytics, project management, platform and IS governance, IS sourcing, and more. Detailed chapters contain mini-cases, full-length case studies, discussion topics, review questions, supplemental readings, and topic-specific managerial concerns that provide insights into real-world IS issues.
Managing & Using Information Systems: A Strategic Approach, Eighth Edition, is an excellent textbook for advanced undergraduate and MBA-level courses on IS concepts and managerial approaches to leveraging emerging information technologies.
Table of contents:
Preface v
Acknowledgments ix
About the Authors xi
Introduction 1
The Case for Participating in Decisions about Information Systems 3
What If a Manager Doesn’t Participate? 6
Skills Needed to Participate Effectively in Information Technology Decisions 7
Basic Assumptions 8
Summary 13
Key Terms 14
Foundational Readings 14
1 The Information Systems Strategy Triangle 15
Brief Overview of Business Strategy Frameworks 19
Why Are Strategic Advantage Models Essential to Planning for Information Systems? 25
Brief Overview of Organizational Strategies 25
Brief Overview of Information Systems Strategy 26
Summary 27
Key Terms 28
Foundational Readings 29
Discussion Questions 29
Case Study 1-1 Judo Bank: Business Strategy 30
Case Study 1-2 Amazon in 2023 31
2 Strategic Use of Information Resources 33
Evolution of Information Resources 35
Information Resources as Strategic Tools 37
How Can Information Resources Be Used Strategically? 38
Sustaining Competitive Advantage with Information Resources 44
Risks 48
External Relationships 50
Co- creating IT and Business Strategy 51
Summary 51
Key Terms 52
Foundational Readings 52
Discussion Questions 53
Case Study 2-1 Instacart: Gaining Strategic Advantage During a Pandemic 54
Case Study 2-2 Amazon Go: How Far Can It Go? 55
3 Organizational Strategy and Information Systems 57
Information Systems and Organizational Design 59
Information Systems and Management Control Systems 65
Information Systems and Culture 69
Summary 73
Key Terms 73
Foundational Readings 74
Discussion Questions 74
Case Study 3-1 [24]7.ai 75
Case Study 3-2 Uber’s Use of Algorithmic Management 76
4 Information Technology and the Design of Work 78
Work Design Framework 80
What Types of Work Are Impacted by Information Technology 81
Where and When Work
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